*** Who is responsible for the processing of my personal data?
*** What is personal data?
Personal data is all data that can be traced to you as an individual. Just think of your name, phone number, address or e-mail address. But also data such as your IP address or Ozarka.nl customer number are personal data. And other data that are unique to you, such as your Ozarka.nl order history or browsing habits.
*** Whom do we process personal data from and how do we get this data?
We process the personal data of anyone who has had direct or indirect contact with Ozarka.nl, such as Ozarka customers and contact persons of Ozarka partners.
We get the data directly from website visitors who create an account and fill in certain information or who contact our customer service. In some cases we receive your details from others. When someone sends a gift directly to you, we get your name and address details. We may also receive data from other parties, but only if you have given permission to those parties to provide certain information to us.
*** What data do we process from you, what do we use and for how long are these stored?
Data for processing your order
If you order something, we need certain information from you in order to deliver your order and to keep you informed about your order. These data are also required for any returns. For this we collect your name, e-mail address, delivery addresses, payment details, telephone number, and sometimes additional information necessary for Ozarka to provide you service, such as your place of employment.
The information is required to execute the agreement that you have concluded with us (or with one of our sales partners). Under the law, we must keep the data related to your order for 7 years.
Data in your account
We store the following information in your personal account: your name, delivery addresses, place of residence, telephone number, e-mail address, payment details, applicable promotional coupons, gift vouchers. In your account we also store your order history including selected delivery options. It is our client promise to make our customers’ lives easier and more fun. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can make a request at any time to have the data in your account deleted.
Information about your contact with customer service
You can contact customer service through email, telephone, or WhatsApp, and you can chat or send a message to Ozarka.nl via social media. We can serve you better and faster in the future by saving your data. We keep the notes about the customer contact as long as you are an active customer with us. A telephone conversation can be documented or recorded for training and analysis purposes. We have a justified interest in using these interactions to improve our services. Recorded telephone conversation are retained for 1 month. When you send us a private message via social media, the messages are stored by us for up to 6 months, or shorter if you delete the message yourself.
Data for an optimal shopping experience
Ozarka.nl is in the process of increasing its selection and service. We would like to help you find the products and services you are most interested in. We ensure that our website or app works well so that you can optimally shop. In order to do this, when you visit Ozarka.nl we collect your IP address, information about your internet browser, language settings and information about the settings of the operating system of the computer or the mobile device you are using. We also ensure that Ozarka.nl is as relevant as possible by tailoring our store to your personal preferences. In order to do this, we collect your search, click and buying behavior at Ozarka.nl. We use this data to map out generic customer patterns so that we can deploy them on an individual level. It is our intention to make our customers’ lives easier and more fun. That is why we keep this information for as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. If you want to know more about this and want to change your preferences, we refer you to your account.
Data to improve the shopping experience based on general information and sales statistics
When you view an item on Ozarka.nl, you may see other items we recommend. These recommendations are based on items or item categories you currently or previously browsed. Based on statistics, we know that customers who bought that item were also interested in other items. These recommendations are not personal: everyone who views that item sees the same recommendations. Or, based on your search, we show you what other users were looking for. You can also see this form of improving your shopping experience in a physical store. For example, items of the same type or that belong together are often displayed together. And the seller also knows what is popular and what other customers bought when they came into the store with the same demand.
Personalization based on your account information and search, surf and purchase history at Ozarka.nl
If we know who you are (you will see your name when you are logged in), we can make the store even more personal for you. Just like in your favorite physical store. The shop assistant knows you and can make good recommendations based on your previous purchases and interests. Just like that shop assistant, we also make recommendations. We look at what you have previously looked for or bought from us and what interests you showed by looking at certain items in our store. We do this based on your browsing, searching, and purchasing behavior. We do not look back more than two years. We collect this information based on cookie techniques, your IP address and the unique number that is linked to the mobile device you use to browse. What we do not do is use this information to show different prices to different customers. It is possible that if you visit us again we have adjusted the price of some items. We have an interest in applying this personalization, namely to make your life easier and to make our store better. You find what you are looking for faster and are not disturbed with items and item categories that are not relevant to you. If you do not appreciate personalized recommendations, you can turn them off in your account.
You can state your preferences yourself on various pages. For example, you might want to be kept informed of a soon-to-be-made-available item. You can request that Ozarka.nl contact you on the status of such an item. These preferences can be turned off at any time.
Data for marketing
We may have offers, special promotions and news that we want to share with you. We would like to share it via e-mail. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission for this, we can also email you other information, such as time-dependent offers, general promotions or personal recommendations and information. These personal recommendations are based on your purchases and browse history of up to 2 years ago to make the content of the e-mail more relevant for you. If you prefer not to receive this type of information, you can immediately opt out of newsletters in your account or by contacting us.
Some Ozarka.nl webpages may include advertising. These ads may be based on your previous visits to our websites and/or third party websites. Your browse, search and purchase behavior will be collected on the basis of cookie techniques, your IP address and the advertisement number that is linked to the device you are surfing with. We only do this if you have given permission for the placing of cookies. A limited storage period applies to cookies and this term differs per cookie. ***Learn more about cookies and how to set your cookie preferences.***
Data from customer surveys
We are constantly improving our services and making them more in line with what customers want. That is why we can use your details (customer ID, e-mail address and / or telephone number) to invite you for a no-obligation customer or market survey. In this way you help our store to become even better.
Participation in a customer or market survey is entirely voluntary. You decide for yourself whether you want to participate in the research. The length of time your data is linked to the results of the customer or market research will vary per study. We will delete all data that can be traced back to you once the investigation has been completed.
Data from customer reviews
Ozarka.nl may include customer reviews or comments, especially in order to improve your experience and inform you about various items. If you write a review, you choose whether your personal details or your name are visible to other visitors. You can also use an alias. You can also indicate whether we can contact you about your review. We only post reviews with your permission. Because reviews are valuable to customers for a long time, we keep a review until you ask us to remove the review.
Data for competitions and promotions
If you take part in an action or competition, we will ask you for information such as your name, address and / or e-mail address. We need these to be able to carry out the action and to announce the winner(s). We collect this data with your permission. You can find the conditions for the relevant competition or action for which your details are used and for how long we store them.
Data to prevent fraud
Ozarka.nl may use personal data (including IP addresses and search, surfing and buying behavior) to investigate and prevent unauthorized access and fraud.
*** With whom are your data shared?
When you place an order through Ozarka.nl with one of our sales partners, that sales partner may receive your name and delivery address. This information may be required for the sales partner to be able to execute the agreement that you have entered into with him. If this is necessary for delivery, for example to make a delivery appointment, the relevant sales partner will also receive your telephone number.
Distribution and logistics partners
In order to be able to complete your order, we may work together with distribution partners such as Ingram Micro, Fiege and Centraal Boekhuis. These parties may receive your customer number, order number, name and delivery address to ensure that they can process your package correctly. We may also work together with various logistics partners, such as PostNL, BPost and Dynalogic. Our logistics partners may receive your name and delivery address from us. They may need this information to deliver your package to the address you have chosen.
Other external service providers
We may also engage other external service providers to help with different things. Sometimes they also need personal data. We only share the data that are necessary for the assignment that the external service provider performs for us. We do not sell your data to these service providers or other third parties. And with all external service providers, we conclude agreements in which we agree on what they can do with the data.
The type of work that external service providers may carry out for us are:
• supporting the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;
• supporting our customer service;
• supporting our advertising and marketing campaigns;
• supporting customer research and obtaining ratings and reviews;
• providing financial services, such as payment services, debt collection agencies and credit information agencies.
Sometimes we have to pass on personal data to the government. This may occur first of all if certain government institutions need this information for the performance of their duties, such as the tax authorities. The police or judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can have access to personal data in the context of an investigation.
Only at your request: with other companies
If you wish, we may also pass on your personal data to other companies, for example if one of our commercial partners has an offer for customers of Ozarka.nl. We only do this with your explicit consent.
*** How do we deal with data from our private and business sales partners?
*** Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, it is possible that certain data we collect is transmitted to or stored at a destination outside the EEA, for example because one of our international partner websites or our external service providers is located there. When this happens, we ensure that this happens in a safe and lawful way.
*** How is your data secured?
Ozarka.nl takes measures to protect your personal data on an organizational and technical level. Through strict access control, we ensure that your personal data is only accessible to employees who work with it in the course of fulfilling their professional duties. Ozarka.nl is hosted by service providers who work to secure their systems and notify us of vulnerabilities. If we give your details to someone external to Ozarka.nl in order to test or improve the secuirty of our systems, we demand that your data is treated carefully. If you feel that this is not happening, please let us know via our customer service.
*** How do we deal with data from children?
Our service is not aimed at children. This means that the use of Ozarka.nl by customers under the age of 18 is only permitted with the explicit consent of a parent or guardian.
*** What rights can you exercise with regard to your data?
Right to information
Right of inspection
You have the right to request access from us at any time in the data that we have available about you. You can request that in your account or by contacting us. We process requests within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if they are incorrect or outdated and / or to have them supplemented if they are incomplete. You can do this in your account.
Right to object
You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. So you can ask us to no longer use your data for personalized recommendations on the website. You can arrange this yourself in your account or by contacting us. In addition, this right also applies to other data that we use from you based on our legitimate interest. For example, you can specify that we not process data about your surfing and search behaviour. You can also arrange this yourself in your account or by contacting us. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have given to us in the context of the agreement (s) that you have concluded with us in a machine-readable format, so that you can keep this data in a database of yours or of another party. This concerns your name, address and residence details and order history. We offer you the possibility to download this data in a machine-readable format in account.
Right to restriction
You have the right to request restriction of the processing of your data. This means that we may keep your data but do not use it. This right arises in a number of cases. If you believe this is the case, you can contact us through customer service.
Right to be forgotten / request to delete account
You have the right to request that we remove all information that we have about you. When you submit a request to delete your account, we will remove data that is traceable to you except for the data that we must or may store on the basis of the law. We offer you the opportunity to submit a request in your account or by contacting us.
Right to file a complaint
You have the right to file a complaint about how we handle your data. When you have a complaint, we prefer you contact us at email@example.com. But you also have the right to file a complaint with our Data Protection Officer by contacting us. Finally, you have the right to turn to the Dutch Data Protection Authority with your complaint.
If you have any questions about the way in which Ozarka.nl handles personal data, please contact us at firstname.lastname@example.org. We are happy to help you.